Please select one of the the topics above for more information.
We usually respond within 24 hours.
To contact Client Services for additional support, please fill out the form below.
REQUEST FORM
How do I check my order status?
To check the status of your order, please log into your account here.
You can log in using the email address associated with your order without signing up.
How do I track my order?
Once your order ships, you’ll receive a confirmation email containing tracking details. You can view your tracking number and shipping progress in your account page or directly on the carrier’s website.
Please note that our standard processing time is up to 7 business days. During peak periods, processing may take longer. Delays can also occur due to payment verification, stock availability, or customs clearance. We appreciate your understanding during these times.
I'd like to cancel / change my order
If your order is processing, you can make changes before it ships.
Please contact us using the Client Services form as soon as possible.
To ensure all orders are processed in a timely manner, the window to cancel is approximately 12 hours.
After the order ships, you can still return the order.
I entered the wrong address. What can I do?
Please contact us through the Client Services form as soon as possible.
After the order ships, we are no longer in control, and are not responsible for the order's destination.
How do I track my order?
Once your order ships, you’ll receive a confirmation email containing tracking details. You can view your tracking number and shipping progress directly on the carrier’s website.
Please note that our standard processing time is up to 7 business days. During peak periods, processing may take longer. Delays can also occur due to payment verification, stock availability, or customs clearance. We appreciate your understanding during these times.
Domestic Shipping (Canada)
Orders may take up to 5 business days to process.
All domestic orders will deliver within 7 business days after shipping.
Free shipping and returns are available in Canada.
International Shipping
Orders may take up to 5 business days to process.
All international orders will deliver via standard air within 7 business days after shipping.
International shipping is $15 CAD.
My order is lost
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours.
If you still have not received your order after this window has passed, please reach out to Client Services.
Return Policy
Counting from the day your order is delivered, we offer a 30-day return window.
The product must be in its original condition, suitable for resale.
Upon receipt and quality check, the refund will be issued within 5 business days.
Read the full policy here.
Domestic Returns (Canada)
Free returns are available in Canada.
Please contact us through the Client Services form, and we will email you with instructions and a printable return label.
International Returns
International returns are fully borne to the customer, meaning we cannot supply internatial customers with a return slip.
If you'd like to initiate an internation reutrn, please contact us through the Client Services form, and we will email you with further instructions.