FAQs

INTERNATIONAL SHIPPING: Enjoy free tracked standard shipping when your order exceeds $100 (USD). Exact shipping fees will be shown during checkout. For orders below $100, we provide tracked standard shipping at a flat rate of $12.

Note: Free shipping applies to the total after discounts and before taxes.

FAST SHIPPING GUARANTEE: We're proud of our swift shipping! 90% of orders are processed and dispatched within 1-2 business days. Please note, we do not ship during weekends. Any orders placed over the weekend or on holidays will be shipped on the next business day. If you need to cancel an order, contact us within this time frame to expedite the cancellation process.

ORDER TRACKING INFORMATION: After placing an order, you'll receive an email with your tracking number and details on how to monitor your shipment once it has been dispatched. Please allow 24-48 hours for the tracking number to update.

INTERNATIONAL DELIVERY TIMEFRAME: Once your order is shipped, it typically arrives within 5-10 business days. However, during peak seasons or holidays, delivery may take up to 15 business days. We appreciate your patience during these times.

SHIPPING CARRIERS: Most of our orders are shipped directly from our factory in China. We partner with a variety of carriers for delivery. You can check your tracking number to see which carrier is handling your shipment.

SECURE PAYMENT & FRAUD PROTECTION: Yes, we have a robust fraud protection system in place. Your information is safeguarded through Shopify's advanced security systems to ensure secure transactions.

ACCEPTED PAYMENT METHODS: We accept all major credit cards, along with PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments for your convenience.

BILLING ZIP CODE REQUIREMENT: To successfully place an order, please provide the correct zip code associated with your credit card billing address. If the wrong zip code is entered, the transaction will fail. In cases where you see a pending charge on your card after receiving an error message, rest assured your order did not go through. The pending charge indicates a failed attempt, and it will disappear within 48 hours, with the funds returning to your account.

ORDER CHANGES & MISDELIVERY: Once an order is placed, we are unable to make any changes. However, you can contact the carrier directly to request a package redirection or have it held at a postal location. If the package is returned to our facility, we can offer a reshipment, refund, or store credit once it has been received. Please note, we are not responsible for misdeliveries, and if the package is marked as delivered, no refund will be issued.

RETURN POLICY: We offer a 30-day return policy for all clothing items and a 7-day return policy for other products, starting from the day of delivery. Please refer to the 'Shipping, Returns & Guarantee' tab on the product page to determine which policy applies to your item. To qualify for a return, your item must be in the same condition as received, with original tags and packaging. Returns are free of charge for the customer. To initiate a return, contact us at contact@apresblanche.com.

Once approved, we’ll provide a return shipping label and instructions on how to send your package. Please note, returns sent without prior approval will not be accepted.

For any return inquiries, feel free to reach out to us at contact@apresblanche.com.

RETURN PROCESSING TIME: In most cases, returns are processed within 2-7 business days from the date they are delivered to our warehouse.

RETURN SHIPPING FEES: No need to worry—we cover the return shipping fees!

You will receive a return shipping label via email for a hassle-free process.

WE’RE HERE TO HELP: We’re sorry to hear about the issue. Customer satisfaction is our top priority. Please contact our support team at contact@apresblanche.com with your order number and a photo of the item you received so we can assist you further.

EMAIL RESPONSE TIME: We strive to respond to emails as quickly as possible. However, during high-volume launches or sales, please allow 24-48 hours for a response. Please note, we do not respond to emails over the weekend.

MISSING PACKAGE AFTER DELIVERY NOTIFICATION: If you receive a delivery notification but haven't found your package, we recommend waiting 24 hours as some carriers may deliver at a later time. If the package is still not received after 24 hours, please contact our support team at contact@apresblanche.com. We can initiate a claim and investigation with the carrier. Please note, we are not liable for orders marked as delivered. Refunds will only be provided if the carrier confirms the package was lost or misdelivered.

We are a fashion-forward online snow wear retailer bringing you the latest styles. We specialize in baggy snowboard pants and baggy silhouettes.